Welcome to your IRAS - CSAP AA1000 SES Module A Pre-Test 1. The AA1000SES is a generally applicable framework for the assessment, design, implementation and communication of quality stakeholder engagement from which organisations, regardless of size, can benefit. True False None 2. Fill in the blanks using the correct words from the list below: Stakeholder engagement is the process used by an organisation to engage __________ stakeholders for a clear __________ to achieve agreed __________. It is now also recognised as a fundamental __________ mechanism, since it obliges an organisation to involve stakeholders and to report, explain and answer to stakeholders for decisions, actions and performance. relevant, purpose, outcomes, accountability correct, report, purpose, outcomes multiple, purpose, report, relevant relevant, outcomes, purpose, report None 3. Which of the following pre-engagement activities apply to analysing stakeholder views: protests, letters, media Media tracking Roadshows Social media All of the above None of the above None 4. There are different levels of engagement and corresponding methods. Which of the following methods apply to collaborating with your stakeholders: Surveys, focus groups and public meetings. Bulletins and letters, brochures, and lobbying efforts. Joint project, joint ventures and multi stakeholder initiatives. Letters, media, and websites. All of the above None of the above None 5. Quality stakeholder engagement can lead to more equitable and sustainable social development by giving those who have a right to be heard and the opportunity to be considered in decision making processes. True False None 6. Fill in the blanks using the correct words from the list below: Stakeholder engagement information should be __________ into governance through established __________ processes. Effective __________ defines the decision-making process. It defines clear roles and responsibilities. With these defined, an organisation and its management can focus on understanding material sustainability issues facing both the organisation and __________, and begin identifying solutions. included, effective, topics, employees pushed, management, material, people integrated, organisational, governance, stakeholders added, employee, stakeholders, customers None 7. What is the range of options for disclosure for stakeholder engagement? Select the applicable options: Full disclosure, including of who said what. Full disclosure, without attribution of who said what. Limited disclosure agreed by the participants. Limited disclosure controlled by the owner of the engagement. All of the above None of the above None 8. Which of the following statements is correct? Stakeholder engagement is when an organisation informs its key stakeholders of its problems. Stakeholder engagement is the process used by an organisation to engage relevant stakeholders for a purpose to achieve agreed outcomes. Stakeholder engagement is when an organisation takes the decision to identify its key stakeholders. None of the above None 9. All levels of engagement are equal in their impact. True or False? True False None 10. Active engagement has more impact than passive engagement because it is a two-way process. True or False? True False None 11. Stakeholder engagement should be integrated into: Governance, human resource management and operational management Strategy, risk management and governance Governance, strategy, and outcomes Risk management and remuneration All of the above None of the above None 12. Fill in the blanks using the correct words from the list below. In stakeholder engagement the why refers to the __________ of the engagement. The “What” refers to the __________ of the engagement and the “who” refers to the ___________. purpose, scope, stakeholders scope, materiality, employees governance, process, consultants problems, type, people None 13. The stakeholder engagement process includes what four stages: Analyse, Implement, Act, review and improve, Publish Plan, Prepare, Implement, Act, review and improve Prepare, Implement, Engage, Document None of the above None 14. Stakeholder engagement is a process, not an event or a one-off exercise. Therefore, it is important that organisations formalise the learning and improvement process from engagement activities and experiences in order to strengthen and optimise future activities. What are the metrics that show continued improvement in stakeholder engagement? Increased number of complaints Reduced number of days lost due to absenteeism Increased talent retention Distribution of annual reports All of the above None of the above None 15. The objective with regard to stakeholder engagement is to improve current and future management of engagement outputs, outcomes and impact. True False None 16. Tension describes the groups of individuals who need immediate attention from the organisation with regard to financial, wider economic, social or environmental issues. True False None 17. Fill in the blanks using the correct words from the list below. The owners of the __________ shall analyse the engagement and its __________ and develop an action plan that __________ how the organisation will respond to the outputs of the engagement. The action plan shall provide a __________ to all outputs. The action plan shall be developed in __________ with those who will have responsibility for implementing it. project, stakeholders, explains, timing, accordance company, purpose, defines, name, Canada engagement, outputs, articulates, response, consultation None of the above None 18. The stakeholder engagement should respond through an action plan. An ideal action plan covers 3 aspects. Select all that apply. An action plan should: Ensure that current and future decisions and actions take into account stakeholder concerns, expectations and perceptions, as well as key discussions and interventions. Systematically monitor and evaluate the overall quality of the stakeholder engagement. Ensure that roles and responsibilities are well-defined. Offer realistic time frames for completion. All of the above None of the above None 19. Fill in the blanks using the correct words from the list below. Stakeholder __________ and __________ helps to determine which groups and individual __________ are most important to engage with considering the scope of the __________. mapping, engaging, people, process identifying, profiling, employees, contract engagement, mapping, representatives, process profiling, mapping, representatives, engagement None 20. What are some of the forms of reporting in stakeholder engagement? Integrated Real-time Social media Regulatory disclosure All of the above None of the above None 21. Engagement owners cannot hire third-party facilitators to conduct an engagement process. True False None 22. The existence of unions or independent representative groups from an organisation is essential. True False None 23. For some groups, such as workers, providing views in a collective forum independent of management is an essential part of providing anonymity for individuals and enhancing their capacity for influence. What are three attributes an organisation should consider when identifying stakeholder groups? Age Dependency Diverse perspective Gender Internal tension Responsibility 24. Which of the following is not part of a quality stakeholder engagement process? Plan Prepare Implement Act, Review and Improve All of the above None of the above None 25. What are some things that the engagement plan should include to better manage the engagement process? Engagement risks Resource requirements (budget) Tasks and timelines Contact persons All of the above None of the above None 26. Engagement plans should include some of the following factors that can affect the ability of the stakeholders to engage: Accessibility and neutrality of the engagement location Capacity to travel Local conflicts Need for language translation All of the above None of the above None 27. Which of the following is part of the monitoring in the Stakeholder Engagement Process? Monitor and evaluate Learn and improve Develop and follow up Report All of the above None of the above None 28. Reporting on stakeholder engagement may include: Stakeholder groups engaged Approach to stakeholder engagement and methods used Frequency of engagement Primary issues and concerns raised through engagement Organisation response to the engagement outcomes All of the above None of the above None 29. What are some of the components of an Engagement Plan? The purpose and scope, mandate, resources required Profiling and mapping of stakeholders The boundaries of disclosure, identifying stakeholders Engagement levels and methods, pre-engagement activities Owners of the engagement, their roles and responsibilities All of the above None of the above None 30. Successful completion of this course results in… Stakeholder Engagement Practitioner Certificate Sustainability Practitioner (SP) Certificate Associate Certified Sustainability Practitioner (ACSAP) Certificate Lead Certified Sustainability Practitioner (LCSAP) Certificate All of the above None of the above None 1 out of 30
